Politique de confidentialité
PRIVACY POLICY
Last updated: 13 August 2026
Molly Talks, Harley Listens respects your privacy. This policy explains how we collect, use, disclose, store and protect personal information when you visit mollytalksharleylistens.com, contact us or make a purchase.
This policy applies alongside any rights available under the Australian Privacy Act 1988, the Australian Privacy Principles and other applicable privacy laws.
- WHO WE ARE
Molly Talks, Harley Listens
ABN: 36 227 181 081
Email: molly@mollytalksharleylistens.com
Phone: 0439 725 685
Address: 23 New England Highway, Yarraman QLD 4614, Australia
Our store is hosted by Shopify.
- PERSONAL INFORMATION WE COLLECT
Depending on how you interact with us, we may collect:
• Your name, billing address, delivery address, email address and telephone number
• Order, product, delivery, return and transaction information
• Account details and login information
• Customer-service messages and other communications
• Reviews, feedback and survey responses
• Marketing preferences
• Photographs, names, text, artwork or other content submitted for personalised products
• Device, browser, IP address, cookie and website-usage information
• Information used to detect fraud, misuse or security threats
• Information supplied by Shopify, payment providers, fulfilment partners, advertising platforms or other service providers
Payment information is processed by Shopify and the payment providers offered at checkout. We generally do not directly receive or store your complete payment-card details.
- HOW WE COLLECT INFORMATION
We collect information:
• Directly from you when you place an order, create an account, contact us, subscribe or submit content
• Automatically when you browse our website or interact with our emails
• From Shopify and service providers involved in payments, fulfilment, delivery, analytics, advertising and customer support
• From partners where you have authorised the disclosure or where permitted by law
- HOW WE USE PERSONAL INFORMATION
We may use personal information to:
• Process payments and fulfil, personalise and deliver orders
• Provide tracking information and order updates
• Manage returns, refunds, exchanges and customer support
• Create and manage customer accounts
• Communicate with you about purchases or enquiries
• Send marketing where you have consented or where otherwise permitted by law
• Personalise and improve our website and customer experience
• Understand website performance and customer interactions
• Display advertising and measure its effectiveness
• Prevent fraud, misuse and security incidents
• Maintain business, taxation and transaction records
• Comply with legal obligations and enforce our terms
• Establish, exercise or defend legal claims
You may unsubscribe from marketing emails at any time by using the unsubscribe link in the message or contacting us.
- PERSONALISED PRODUCT CONTENT
When you submit photographs, names, artwork or other content for a personalised product, we use that content to prepare, manufacture, deliver and support your order.
We may share it with the fulfilment or production provider responsible for making the product. We require that it be handled only for the relevant service and associated legal or operational requirements.
We do not use a private personalisation photograph for unrelated advertising without your permission.
- COOKIES AND SIMILAR TECHNOLOGIES
Our website uses cookies and similar technologies to:
• Operate essential website and checkout functions
• Remember preferences and shopping-cart contents
• Understand website traffic and interactions
• Improve website performance
• Support advertising and measure campaign results
• Detect fraud and maintain security
These technologies may be provided by Shopify and by analytics, advertising and marketing services. Depending on the services enabled, these may include Shopify analytics, Microsoft Clarity, Meta technologies and email-marketing tools.
Where available or legally required, you can manage non-essential cookies through our cookie banner or privacy settings. You can also control cookies through your browser, although blocking essential cookies may affect how the website operates.
- WHEN WE DISCLOSE PERSONAL INFORMATION
We may disclose relevant personal information to:
• Shopify and payment processors
• Product suppliers, printers and fulfilment providers
• Postal, courier and logistics providers
• Website hosting, technical-support and security providers
• Analytics, advertising and marketing providers
• Email, communications and customer-support providers
• Professional advisers such as accountants, insurers and legal advisers
• Government agencies, regulators, courts or law-enforcement authorities where legally required
• A buyer or successor if our business is sold, reorganised or transferred
• Other parties where you request or consent to the disclosure
We provide service providers only with information reasonably necessary for their role.
We do not sell personal information for money. However, some advertising or analytics disclosures may be treated as a “sale,” “sharing” or targeted advertising under certain privacy laws. Where those laws apply, you may have the right to opt out.
- INTERNATIONAL PROCESSING
We sell and fulfil products internationally and use service providers operating in multiple countries.
Personal information may be processed in Australia, Canada, the United States, the United Kingdom, the European Economic Area and countries where our fulfilment, technology and delivery providers operate.
Where required, we use appropriate contractual or legal safeguards and take reasonable steps to ensure information is handled consistently with applicable privacy requirements.
- LEGAL BASES FOR EUROPEAN AND UNITED KINGDOM CUSTOMERS
Where European or United Kingdom privacy law applies, we process personal information based on one or more of the following:
• Performance of our contract with you, such as fulfilling an order
• Compliance with legal obligations
• Our legitimate interests in operating, securing and improving our business
• Your consent, where consent is required
• Establishing, exercising or defending legal claims
You may withdraw consent at any time. Withdrawing consent does not affect processing already lawfully completed.
- RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, taxation, accounting, fraud prevention and legal compliance.
The retention period depends on the type of information, why it was collected and any legal requirements. We securely delete or anonymise information when it is no longer required, where reasonably practicable.
- SECURITY
We use reasonable administrative, technical and organisational safeguards designed to protect personal information.
No online system or transmission method is completely secure. Please use a strong password, protect your account details and contact us if you suspect unauthorised account activity.
- YOUR PRIVACY RIGHTS
Depending on where you live, you may have the right to:
• Request access to personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Request deletion of certain information
• Object to or restrict certain processing
• Receive certain information in a portable format
• Withdraw consent
• Opt out of marketing
• Opt out of certain targeted advertising, sale or sharing activities
• Make a complaint to a privacy regulator
These rights may be subject to legal exceptions. We may need to verify your identity before completing a request.
To exercise a right, email molly@mollytalksharleylistens.com.
Where required, we will recognise eligible browser-based opt-out signals, such as Global Privacy Control, for the browser or device sending the signal.
- AUSTRALIAN PRIVACY COMPLAINTS
If you have a privacy question or complaint, contact us using the details below. Please explain the issue and provide enough information for us to investigate.
We will acknowledge and respond within a reasonable period. If you are not satisfied and the Australian Privacy Act applies, you may be able to complain to the Office of the Australian Information Commissioner.
- CHILDREN’S PRIVACY
Our website is intended for adults purchasing products and is not directed to children who cannot legally consent to the collection of their information.
We do not knowingly collect personal information directly from children contrary to applicable law. If you believe a child has supplied personal information without appropriate consent, please contact us.
- THIRD-PARTY LINKS
Our website may link to third-party websites. We do not control their privacy practices. Please review the privacy policy of any external website you visit.
- CHANGES TO THIS POLICY
We may update this policy when our services, technology or legal obligations change. The updated version will be posted on this page with a revised “Last updated” date.
- CONTACT US
For privacy questions, complaints or requests, contact:
Molly Talks, Harley Listens
Email: molly@mollytalksharleylistens.com
Phone: 0439 725 685
International phone: +61 439 725 685
Address: 23 New England Highway, Yarraman QLD 4614, Australia
ABN: 36 227 181 081