Politique de remboursement

REFUND AND RETURN POLICY

Last updated: 13 August 2026

At Molly Talks, Harley Listens, we want you to be happy with your purchase. This policy explains our voluntary change-of-mind returns and your rights when a product is faulty, damaged, incorrect or not as described.

Nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law or other applicable consumer laws.

CHANGE-OF-MIND RETURNS

You may request a change-of-mind return within 30 days of receiving an eligible product.

To qualify, the product must be:

• Unused, unworn and in its original condition
• Returned with its original tags and packaging
• Accompanied by your order number or other proof of purchase
• Approved for return before it is sent

Please contact us before returning anything. Items returned without approval or to an incorrect address may be delayed or may not reach the appropriate fulfilment centre.

PRODUCTS NOT ELIGIBLE FOR CHANGE-OF-MIND RETURNS

Unless a mandatory consumer right applies, we cannot accept change-of-mind returns for:

• Personalised or customised products
• Products made specifically to your requested design or specifications
• Made-to-order or specially prepared products
• Gift cards
• Perishable products
• Opened personal-care or hygiene products
• Products clearly marked as final sale

These exclusions do not apply when a product is faulty, damaged, incorrect, not as described or otherwise covered by applicable consumer law.

FAULTY, DAMAGED OR INCORRECT PRODUCTS

Please inspect your order when it arrives. Contact us as soon as reasonably possible if a product is faulty, damaged, incorrect, missing or not as described.

Email molly@mollytalksharleylistens.com with:

• Your name and order number
• A description of the problem
• Clear photographs of the product, packaging and shipping label, where relevant

We will assess the issue and provide an appropriate remedy in accordance with applicable consumer law. Depending on the circumstances, this may include a repair, replacement, refund or another suitable solution.

When a return is required because of a fault, damage, incorrect product or other covered problem, we will provide return instructions and cover reasonable return costs where required by law. Please do not pay for return postage until we have given you instructions.

HOW TO START A RETURN

Email molly@mollytalksharleylistens.com before sending the product.

Because our products may be fulfilled from different locations, the correct return address may be different from our business contact address. We will provide the appropriate return address and instructions after approving your request.

CHANGE-OF-MIND RETURN COSTS

For an approved change-of-mind return, you are responsible for the return postage and any associated customs charges. We recommend using a tracked postal service because we cannot process a refund for a return we do not receive.

We do not charge a restocking fee.

EXCHANGES

For eligible change-of-mind products, the quickest way to obtain a different item or size is generally to return the original product and place a new order after the return has been approved.

If the product is faulty, damaged or incorrect, contact us before ordering a replacement so we can provide the appropriate remedy.

REFUNDS

We will notify you after your return has been received and inspected.

Approved refunds will be sent to the original payment method, generally within 10 business days. Your bank or payment provider may require additional time to show the refund in your account.

Any faster refund deadline required by applicable law will take priority over this timeframe.

Customs duties, import taxes and other charges paid directly to government authorities or third parties are generally not refundable by us, unless applicable law requires otherwise.

ORDER CANCELLATIONS

If you need to cancel or change an order, contact us immediately.

We will try to help, but we cannot guarantee cancellation once an order has entered production, been personalised, been prepared by a supplier or been dispatched. Your rights concerning faulty, damaged, incorrect or misdescribed products remain unaffected.

EUROPEAN UNION, EUROPEAN ECONOMIC AREA AND UNITED KINGDOM CUSTOMERS

If applicable, customers in the European Union, European Economic Area or United Kingdom generally have the right to cancel an eligible online purchase within 14 days after receiving it, without giving a reason.

You must notify us within that 14-day period. After notifying us, you must return the eligible product within the period required by applicable law.

You are responsible for the direct cost of a change-of-mind return unless the product is faulty, damaged, incorrect or applicable law requires us to cover it.

The cancellation right may not apply to personalised products, products made to your specifications, opened sealed hygiene products, perishable products or other legally excluded goods. A standard product does not lose its cancellation eligibility solely because it was produced after you ordered it, unless it was personalised or made to your specifications.

CONTACT US

For returns, refunds or order problems, contact:

Molly Talks, Harley Listens
Email: molly@mollytalksharleylistens.com
Phone: 0439 725 685
International phone: +61 439 725 685